Pictures Used

Pictures shown for floral arrangements and gift baskets provide an indication of the style and types of contents.

Most pictures indicate the Average size option, although this is not always the case.

Quantities used may vary based on our suppliers pricing.

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Online Orders

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As flower and foliage availability can vary on individual auction days, and by nature is seasonal, a selected arrangement may require substitutions of the flower and/or foliage varieties that are displayed in the pictured arrangement. If your order would need to be significantly altered, i.e. beyond what is customary in the industry, we will endeavour to contact you before proceeding with your order.

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Deliveries

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Our deliveries are made direct to the recipients door, by one of our staff or regularly contracted drivers. This affords us greater quality control over your order while in transit (e.g. we use aircon during summer), as it is out of control when handed off to a courier company. Also, this allows us to cater for rural deliveries and better meet your delivery time expectations, with less restrictions on order cutoff times. Our delivery prices are still very competitive, especially when taking the rural and same day service aspects into account.

- Delivery Days:

Monday to Saturday, with Sunday & Public Holidays by special arrangement or for special days (e.g. Mother's Day & Valentines Day).

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- Cutoff times:

Local Delivery Area - same day is often possible for orders received before 4.30 pm, although we would prefer the order in before 2 pm to ensure this.

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Interflora (Rest of NZ or International) - Please order with us before 11 am on the day you wish delivery to be made.

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- Delivery Time Requests:

Specific time of day delivery requests cannot be guaranteed, although we will do our absolute best to meet these.

Not meeting these requests does not form a basis for a refund or re-delivery.

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- Delivery Areas:

Please select carefully, and refer to our Delivery Info page for the Local Coverage Map.

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For instance, be careful not to select "Warkworth Township" if the address is rural or in one of the surrounding towns.

If an error is made with your selection the difference will be offset by either adding to, or subtracting from, the value of the item(s) purchased.

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- Incorrect Details or Recipient Not Present:

It is recommended customers provide a contact telephone number for the recipient. In the event of an incorrect/incomplete address, a phone number will assist us with completing the delivery. Refunds are not given if the address is incomplete or incorrect, although we will do our best to contact you or the recipient to confirm the address.

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If the recipient is not present at the time of delivery, the item(s) will be left in a suitable place, or with a neighbour,

or if deemed necessary returned to the shop for collection at a more convenient time, with a card left at the recipient’s mailbox or door to advise where the item(s) are.

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- Deliveries to Fully Gated/Secured Premises:

If we cannot contact the recipient and gain access to complete the delivery, the goods will either be left in a suitable place, or with a neighbour, or returned to the shop, with a card left at the recipient’s mailbox or door to advise where the item(s) are.

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Complaints

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Customers must lodge a complaint within 7 days of delivery or pickup. Following this period of time there can be no expectation of a replacement or refund.

In the event of dissatisfaction with the item(s) we will request a photograph of the product or its return, in order to assess your request for replacement or refund. With flowers, we may also request a brief description of the steps taken to care for the flowers from the point of delivery (see our Care of Flowers section).